Terms and conditions

The general terms and conditions of the online store auroraroots.com are compiled in accordance with the Consumer Protection Act, with the recommendations of the Chamber of Commerce. We advise you to carefully read the Terms & Conditions below before using the online store page. By using the auroraroots.com website you express your consent to the above terms. If you do not agree to the terms, please do not use the auroraroots.com online store. The provider AURORA ROOTS, ROTAR d.o.o. reserves the right to change the terms and conditions on the auroraroots.com website at any time. All changes are binding for buyers, so we recommend that you regularly review the Terms & Conditions. Registered customers will be notified by e-mail about changing the general terms and conditions. 
Auroraroots.com is an online store operated by ROTAR d.o.o. - hereinafter referred to as the provider of e-commerce services, hereinafter abbreviated the provider. Upon completion of the purchase or properly filled out order form, every visitor of the online store auroraroots.com becomes both user and buyer. 
General Terms and Conditions govern the functioning of the online store auroraroots.com, the rights of the user and the business relationship between the provider and the user. 

Customer Registration 
Each user must register for purchasing at the auroraroots.com online store. Upon registration to the auroraroots.com online store, the user acquires a user name that is identical to his e-mail address and password. The user name and password of the user unambiguously determine and connect to the entered data. Before confirming registration, the user must agree to the general terms and conditions of the online store. By certified registration by e-mail, the visitor becomes a user and acquires the right to purchase. If at any time later the user wants to replace his e-mail address with another, the request must be sent to info@auroraroots.com. The change of the e-mail address will be done the same or at the latest on the next business day, and the user will be notified via e-mail. 

Accessibility of information (summary of legislation) 
The provider commits to always provide the user with the following information: 
1.    the company's identity (name and registered office, registry number) 
2.    contact addresses that enable quick and effective communication (e-mail, telephone) 
3.    essential characteristics of goods or services (including after-sales services and guarantees) 
4.    the availability of products (any product or service offered on the website should be accessible within a reasonable time) 
5.    terms of delivery of the product or execution of the service (manner, place and deadline of delivery) 
6.    all prices must be clearly and unambiguously determined and must be shown or already contained in the taxes and transport costs 
7.    the method of payment and delivery 
8.    the time validity of the offer 
9.    a time limit within which it is still possible to withdraw from the contract and the conditions for withdrawal; moreover, if there are any fees for returning the product and the amount of the fee 
10.    the complaint procedure must be clarified, including all contact details of the contact person or the customer service department 
  
PAYMENT OPTIONS - PAYMENT CONDITIONS 
Online shop auroraroots.com accepts the following payment options: 

1. Cash on delivery 
In case, that you want to pay your order with cash on delivery option. You must specify this on the form for ordering in the shopping basket. Ordered products will be sent with our postal service to your address, where the products will be exchanged for payment. In case, that you selected cash on delivery option, please take care that you'll have enough money for payment when the order arrives. 
Slovenian post d.o.o. and GLS charge every delivery with their price list. 

2. Payment with credit card  
Ordered goods can be paid with credit card in the ordering form online. The payer must be the same person or organization that is the name holder of the credit card. In case, when name holder isn't citizen of Slovenia or uses credit card that wasn't issued in Slovenia or when the recipient and payer aren't the same people, we hold the right to extra identification checking of the payer, he will be sent a written statement through e-mail or fax, that he agrees with the payment of goods. After ordering goods with this payment option, changing the content of the order, final price, address for delivers and other conditions are not possible.  
Provider issues a bill on permanent media, with broken down costs and buyer instructions, how to cancel an order and return the order if that is necessary and possible. Buyer get the invoice from the provider ROTAR d.o.o. 
Contract of sale (order) is in electronic form saved on the server of the provider. Access to this contract to the buyer is enabled by the provider, the buyer can order a copy of the contract by e-mail info@auroraroots.com. The provider can then send the copy to the buyer in written form by post or in e-mail form on buyers desired e-mail address. 
  
  
PRICES AND DELIVERY DEADLINES 
All prices in the online store auroraroots.com are listed in euro (EUR) and include value added tax (VAT). The prices published at the time of the order are valid. 
In case that the price of the item changes during the processing of the order, valid price is the one that was published at the time of the order.
Delivery deadlines published for individual products are foreseen based on logistic data and data on inventories from our issuing warehouses or warehouses of our suppliers, due to various factors which we cannot directly control, possible deviations are possible. The delivery deadline can also be changed from the time the contract was awarded to the beginning of the order processing, and we will, of course, inform you immediately. 

PURCHASING PROCEDURE 
1. Ordering and awarding the contract 
The customer chooses the desired product and by clicking on the link icon »Add to cart« adds the selected item to the shopping cart. The order procedure for the selected goods is in step 5. By clicking on the shopping cart icon, the buyer accesses the order form for this product. In the form, the buyer proceeds with the second step i.e. choosing a payment method where you can decide between a payment on delivery or a credit card, the third step by selecting the Delivery mode where you can enter another delivery address, if it is different from the payer's address, the fourth step with a Review of the order where the customer sees the entire order with all selected items, prices, discounts and possible shipping costs, where it can still be decided to not make the purchase and the last fifth step Confirmation of the order when the customer issues the order. In each of the steps, the customer has the option of returning a step back. After the award of the contract, the customer receives a notice/contract (the contract is in the Slovene language) on the screen and thus the order is accepted into the queue. At this stage, the buyer has the option of canceling an order via e-mail or phone. You can contact us by e-mail at info@auroraroots.com or by phone +386 (0)31 771 029 for errors, corrections or additions to the order, and we will take into account all your comments, errors or corrections. In case of successfully awarded contract, you will also receive a confirmation note after the submission, and you will receive a copy of your order by e-mail. If you do not see this note and no number of your order is displayed on the screen, it means either a technical error or incorrectly entered data has occurred. You can repeat the process or contact us for help. 

2. Order confirmed 
After two hours of receiving the order in the queue, but not exceeding 72 hours, the provider shall examine the order and, if necessary, may reject it for a valid reason. The provider reserves the right to call the customer at his contact telephone number or contact him by e-mail if necessary. 

3. Goods have been dispatched 
In the promised deadline, the provider shall pack and dispatch goods. 
  
RIGHT TO WITHDRAW FROM THE PURCHASE, REFUND OF GOODS 
In the case of distance contracts, the consumer has the right to notify the company of withdrawing from the contract within 15 days, without having to state the reason for his decision. A message is deemed to be timely if the postal item is submitted within the time limit. The only cost charged to the buyer in respect of cancellation is the direct cost of returning the goods. The buyer shall notify the provider of the intended return, no later than 15 days from the receipt of the goods, and return the goods within 30 days. The provider shall return the consumer all payments made in connection with the contract no later than within 30 days from the receipt of the notice of withdrawal from the purchase. 
If the consumer has already received the goods and withdraws from the contract, the goods in the original packaging, unused (you can, of course, try and use the product to find out all of its properties), undamaged and unchanged, must be sent back to the company within 30 days after the message from the previous paragraph, unless the goods are destroyed, defective, lost, or reduced, without the consumer being guilty of this. If you return products without original packaging or if this product is excessively damaged or if the product shows signs of use indicating that it has been used for longer and more often than it would be necessary to find out all of its properties by testing, we reserve the right to charge compensation which we estimate with a record upon return of the product. We urge you to carefully unpack the product after collection on delivery, and carefully test it so a refund can be done without any unnecessary cost. 
Unless the parties agreed otherwise, the consumer shall not be entitled to withdraw from the contract:  in the case of contracts having as their object goods which have been manufactured in accordance with the precise instructions of the consumer, which was adapted to their personal needs, which by its very nature is not suitable for repayment, which is very perishable, or to which the expiry date has expired. 
If the contract is carried out by a legal or natural person performing a gainful activity, regardless of its legal form or ownership, the provisions of this chapter shall not apply to it. In these cases, we will process your claim for a return of goods individually, taking into account as much as possible the reasons and circumstances and the opportunities provided by our suppliers. 

YOU RECEIVED DAMAGED GOODS, WHAT TO DO? 
1. In the case of visible damage of the packaging or goods, the customer's complaint must be given to the provider or delivery service upon receipt of the goods. The buyer of such goods is not obliged to accept and can refuse the shipment. 
2. In case that the package is physically damaged, there is no content in it, displays signs of opening or the products in the package are damaged, and the buyer has nevertheless taken over such a package, the purchaser must then send a complaint to the delivery service or to the provider. If you suspect that the damage occurred during the delivery of the product and was caused by the transport service, bring the package to the nearest office, in the same condition as you received it (without adding anything or removing it) and complete the record about damaged delivery, or you may contact the postal unit that delivered the product in order to be visited by staff member who completes the record of the damaged delivery in your presence, then the replacement is required for the buyer, or the arrangement is handled by the provider. The supplier arranges an appropriate solution with the buyer, in the event of damage which are acceptable to the buyer and the buyer would retain such a product, the provider may issue a financial credit for assessing the damage, but if the damage is too large and unacceptable for the buyer, the buyer has the right to get the product replaced. Together with the delivery service, we will ensure that the complaints will be resolved in the shortest possible time. 
We recommend the customer to review the package before accepting and checking the contents in the presence of the delivery person. 

COMPLAINTS 
The costumer can reject the goods and demand a refund if they do not have properties that the vendor explicitly promised, if the seller sent the wrong products in the wrong quantity, colour, or otherwise differ from the buyer's order. From the point of factual error, the buyer can advertise the goods within two months of the detection of a material error, or within two years after the goods have been taken over by the buyer and, at his option, requesting the elimination of the error or repayment of the amount paid in proportion to the defect or replacement of the goods or the repayment of the paid of the amount. The buyer can return the goods to the complaint by bringing it personally, or at the expense of the seller and after an advance agreement with the seller returns by mail. If you want to return the goods at our expense, you must agree with the auroraroots.com referrer. 

We do not accept shipment with ransom if this is not explicitly agreed with the costumer! 

DELIVERY 
The seller must deliver the goods or service at the promised time. The seller reserves the right to choose the delivery partner if the contract can be completed more efficiently. 

Cost of delivery 
For ordered products we charge shipping costs in the following values: 

     
Delivery costs are always displayed informatively on the screen or are added to your cart before sending the order and are also shown in the account that the buyer receives with the goods ordered. 
  
Delivery time 
Delivery takes place during the week until 4 pm and on Saturdays in the morning (delivered by courier service) to the address you entered when ordering. In case you want to add an additional shipping address, just type it in any order form field. In some cases, it is also possible to deliver outside of the delivery hour, it is also possible to deliver at an agreed hour or express delivery. For these options, contact the auroraroots.com sales agents, the agreed delivery price may be different from the above normal delivery conditions. 
If you are not at home at the time of delivery, the courier / delivery will leave you a message on which you can agree to resubmit. 

Delivery speed 
How fast the goods you order will be delivered to you depends on number of factors. If the ordered goods are in stock in our warehouse and the order is submitted by 2 pm, the goods will be shipped from our storage in the same day. If we do not have one of your ordered items in stock, your shipment will be dispatched on the same day as the items are delivered to stock. Our sales agent will notify you via e-mail or by phone about the stock status, the scheduled delivery schedule and the delivery time. Delivery is done by the delivery service, usually the next working day from the day of dispatch, but no later than within four working days. 
  
SECURITY AND RIGHT TO PRIVACY 
We carefully protect your information from loss, misuse, unauthorized access or disclosure, alteration or destruction. Data is stored on password-protected and restricted access servers. The online store auroraroots.com is well aware of the security of your personal information and respects your choices for their intended use. In no case will the user's information be handed over to a third party. 

COMMUNICATION 
By agreeing to the terms and conditions of the business, the buyer agrees that the provider may send advertising emails to the cancellation of such consent. 
Advertising electronic messages must include the following components: 
•    clearly and unambiguously be marked as advertising messages 
•    the sender must be clearly visible 
•    various campaigns, promotions and other marketing techniques must be designated as such. The conditions of participation in them must also be clearly defined. 
•    the user's desire not to receive promotional messages should be respected 
  
CHILD PROTECTION 
Advertising messages will be clearly visible (taking into account age) and clearly separated from games and competitions. Any communication intended for children will be appropriate to their age and will not take advantage of children's trust, lack of experience or sense of loyalty. 
The provider must not accept an order from someone who knows or suspects that they are a child, without having the permission of their parents or guardians. 
The provider must not accept any personal data concerning children without the express permission of their parents or guardians. Similarly, the provider may not issue information from children to a third party, except parents or guardians. 
The provider must not offer free access to products or services that are detrimental to children. 

RESPONSIBILITY 
At its best, the provider tries to ensure the up-to-date and correctness of the information published on its pages. Nevertheless, the features of the articles, their availability and price can change so quickly that the provider fails to correct the information on the web pages. In this case, the buyer will notify the buyer of the changes and allow him to cancel the order or replace the ordered item. All product photos are symbolic and do not provide product features. The same is true for video presentations intended for a better display of the article, but which may include props that do not belong to the main article of a particular offer published on the auroraroots.com website. The provider has the option of withdrawing from the customer only if a clear error is detected (Article 46 of the OZ). As a manifest error, the essential characteristics of the object are defined and all the errors that are considered to be decisive by custom in the traffic or by the purpose of the parties, and if the provider did not confirm or conclude the contract in case of knowledge. This includes obvious price errors. 
The provider reserves the right to change the Terms & Conditions at any time and in any way, regardless of the reason. 

COMPLAINTS AND DISPUTES 
The provider respects the applicable consumer protection legislation. 
The costumer is obliged to establish an effective system for handling complaints and to identify a person who, in the event of a problem, can contact the customer by telephone or by e-mail. 
Within five working days, the provider will confirm that he has received the complaint, informed the buyer how long he will handle it and inform him about the course of the procedure. 
The provider is aware that the essential characteristic of the consumer dispute, at least as far as judicial resolution is concerned, is its disproportion between the economic value of the claim and the costs incurred in resolving the dispute itself, which is also the main obstacle for the consumer not to bring a dispute before the court. Therefore, the provider strives to do his best to resolve any dispute by mutual consent. 

LEGAL NOTICE 
Auroraroots.com online store and all data, images of articles and graphics shown on the website are protected by the Copyright Act and may not be reproduced or used without prior written permission. The trademarks and logos are in possession of AURORA ROOTS, ROTAR D.O.O.
All images are symbolic! 
Information about the management is available on the website auroraroots.com where contacts for communication about all articles of the Terms & Conditions are listed.